Answers To
Your FAQs

We like to look after our customers so we go above and beyond with our returns policy. Life is already complex enough, we keep things simple and no receipt is required. You are not restricted by the below policy and we are always willing to come to some resolution, so please contact us if you are not 100% happy.

If you happen to receive a faulty product, we will offer a replacement which will be dispatched within 3 working days. This is available 30 days, once you receive the product. Certain products come with a longer term and will be stated on the product page.

Due to the nature of customised and personalised gifts, these cannot be exchanged or refunded, unless faulty.

Customers are responsible for paying for the shipping costs for returning the item. Shipping costs are non-refundable.

You should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Return Address:
The Printwear Company
Northampton Town Offices
20A-30 Abington Street
Northampton
NN1 2AJ

Standard orders are typically processed between 1-3 business days.

All items are shipped via Royal Mail 24 (unless otherwise agreed), delivery aims are listed below;

UK addresses: 1-2 Business Days.
Within the European Union: 3-5 Business Days.
Outside the European Union: 5-7 Business Days. (On occasion please allow upto 10 Business Days to allow for possible customs delays.)

Items are not sent by Recorded Delivery, if you would like to have your Items shipped via Recorded/Tracked delivery please let us know and we can give you a price for shipping.

If you live in the UK and spend over £50, you will automatically recieve free shipping at the checkout, there is no need to enter a code.

Yes we do! At the check-out you will be able to select your country (additional shipping costs apply).

As soon as your order is entered and also when your order ships, you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, contact us at store@printwearco.com

Please contact us at studio@printwearco.com for all press/collaboration opportunities.

Email us at studio@printwearco.com for all wholesale and stocking inquiries.

To make sure you get your orders in time for Christmas, below are listed the last recommended Royal Mail posting dates:

UK – 17th December
Rest of World – 6th December