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FAQs

YOUR QUESTIONS ANSWERED!

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[wpspd-ui-header for=”toggles”]What do I need to provide, to receive a quote?[/wpspd-ui-header]
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If you would like us to provide a quote, we advise that you book a consultation. We will take the time to discuss your business objectives and specific requirements. This consultation can take up to 1 hour. After that, we will put together a detailed quote including your requirements and our recommended specifications.

Consultation + Quote Fee: £75.00

If you decide to work with us, we will credit back the consultation fee against your invoice. Alternatively, if you decide not to choose us to carry out the work, then you will at least have a detailed proposal to pass on to another supplier and ensure that the job is done correctly.

You can read about our four step process here.

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[wpspd-ui-header for=”toggles”]What is your lead time?[/wpspd-ui-header]
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Our standard lead time for garment decoration is 10-14 working days. Apparel Design services will depend on your specific requirements.

If you have a tighter deadline…

We sometimes work to tighter deadlines, depending on our workload at the time and the complexity of your requirements. Do not hesitate call us free on 0800 464 7144 to be advised of our current lead times. Expess service fees apply.

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[wpspd-ui-header for=”toggles”]What is your minimum order?[/wpspd-ui-header]
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Our minimum order for garment decoration is 25 Units.

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[wpspd-ui-header for=”toggles”]Why do your charge £75 ph for graphic design?[/wpspd-ui-header]
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There is a big difference in terms of quality and service, between working with a £25 ph designer, and a reputable professional design studio, such as The Printwear Company.

Graphic design with or without outside support is a multi-step process that involves consultations, research, brainstorming, sketches, design concepts, revisions, and much more. That’s why custom graphic design services can range widely, not only in price (from relatively free to hundreds of thousands of pounds), but the amount of time and effort needed to get the job done correctly.

At the forefront of fashion, technology and culture, we help brands inspire and innovate. The Printwear Company has been in the business of graphic design for over 25 years. We work with some of the world’s most prominent fashion, culture and lifestyle brands, producing iconic apparel, branding, and communications across print and digital media.

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[wpspd-ui-header for=”toggles”]Can I supply my own garments?[/wpspd-ui-header]
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No. We only print on garments that we supply. Please view our full range of products and price-breaks on our catalogue here.

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[wpspd-ui-header for=”toggles”]What is the cost for delivery?[/wpspd-ui-header]
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Cost will depend on your needs, as prices will depend on volume / weight / package size / distance of travel and urgency of delivery.

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[wpspd-ui-header for=”toggles”]When do you expect payment?[/wpspd-ui-header]
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We take payments upon confirmation of your order. Lead times begin upon receipt of payment. Prompt payment will ensure the fastest possible lead times.

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[wpspd-ui-header for=”toggles”]What is your complaint/refund policy?[/wpspd-ui-header]
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In the event you are unhappy with what you have received, you should inform The Printwear Company immediately and in writing via email within 3 days of receipt of the goods. Please describe the fault with your order – photos can be extremely helpful. On agreement with The Printwear Company, you should return the order or faulty items to us at the address below. If a fault is already clear, we may offer to collect the parcel.

Return Address:

The Printwear Company
Northampton Town Offices
20A-30 Abington Street
Northampton
Northamptonshire
NN1 2AJ
United Kingdom

If we are responsible for a fault, we will offer to either refund or credit the items. However if there are more than 10 faulty items in your order, we will offer a reprint. If a fault is found and you arranged the return yourself, we will also refund the delivery cost. This does not affect your statutory rights as a consumer. Customised goods cannot be returned or exchanged due to incorrect fitting, or if goods have been worn or washed.

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[wpspd-ui-header for=”toggles”]Can I cancel my order?[/wpspd-ui-header]
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Yes. Cancellations after order confirmation and payment and are subject to a 25% cancellation fee. At this stage our work has already begun, and the charge is to cover us for the expenses of time, artwork processing, returning stock, reclaiming of screens, removal of film and other associated costs.

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[wpspd-ui-header for=”toggles”]How do wash and care for my garments?[/wpspd-ui-header]
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We generally recommend these guidelines for garment care:

• Wash on low heat 30 degree, cool wash
• Wash garment turned inside out
• Avoid washing t-shirts with items that have zips
• Avoid drying in long periods of direct sunlight
• Do not add bleach to the wash
• Hang dry
• Iron garments turned inside out

The instructions above should help the garments last longer and avoid damage.

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