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FAQs

How long will my order take?

Our usual turnaround is 10 working days. However, if you have a special event or your require a quicker turnaround then we may be able to make special arrangements to accommodate your needs. Expess service fees apply.

What is the minimum order?

We require a minimum order of £150.

How much does delivery cost?

Delivery charge is £25 on all orders under £250. Orders over this amount receive free delivery. We ship using UK Mail Courier Service. As soon as your order is complete with us, it will be with you the very next working day.

How do I pay?

Once you have accepted the quote we provide, we accept all payments via PayPal or BACS transfer.

Where is my Order Confirmation?

As soon as your order is entered and also when your order ships, you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, contact us at store@printwearco.com

When do I pay?

Payment is made once the  is confirmed.

What is your Refund/Exchange Policy?

1. Refund/Exchange Policy

If you are unhappy with your item(s) for any reason, please do not hesitate to contact us and we will be happy to help. If you would like to Return/Exchange your item, items can be returned within 14 days after the reception of goods. The return postage for any Refunds or Exchanges is at the Buyers Cost.

Please Note: Unfortunately we are unable to offer Refunds or Exchanges on Tees that have been customised.
Please Note: We cannot accept returns on Sale/Clearance Items.

Returned goods must be in a condition corresponding to that of normal handling for the purpose of checking the goods – such as would be normal when trying on the goods in a shop.

Return Address:

The Printwear Company
C/O Organised Confusion
TCBC Business Centre
20A-30 Abington Street
Northampton
Northamptonshire
NN1 2AJ
United Kingdom

2. Right of Revocation

Under the Consumer Contracts Regulations your right to cancel/revoke an order starts the moment you place your order and doesn’t end until 14 days from the day you receive your goods. You can cancel an online order in writing, or by email to store@printwearco.com

Should you revoke this contract, we will immediately return all payments which we have received from you, including delivery costs (excluding any additional costs which may be due to you having chosen a different type of delivery than the low cost standard delivery offered by us) and at the latest within 14 days of the date on which the notice of your revocation of this contract or the returned goods were received by us. For this refund, we will use the same means of payment as you used in the original payment transaction. On no account will you be charged any fees in connection with this refund. We shall be entitled to withhold payment of the refund until we have taken return receipt of the goods or until you have provided proof that you have returned the items. You must return or hand over the goods within 14 days of the day on which you informed us of the cancellation of the contract.